Social Media and the Illusion of Engagement

To small businesses:

When the only people commenting on the things your company posts to social media...work for your company...you're doing something wrong.

Social media does NOT exist for your vanity. It does not exist for your company's vanity. 

Should you post about the things your company does? 

Yes

Should your company post on a daily basis about what you do and how wonderful your product/service are?

Absolutely Not.

 

Social media was not created for your employees to make the CEO and other executives feel good about the work the company is doing. It was not created as a way for your employees to cheer each other on either.

It was created for people to engage the outside world.

This is true especially for businesses.

If your business is not engaging with people OUTSIDE of your own company on a daily basis...something isn't right. If the only people who like and comment on your posts work for your own company...something isn't right.

I've already given away the key to fixing this problem.

Engage with people OUTSIDE your company on a daily basis. Have your social media manager respond to every new follower, like, retweet, share, or whatever else it is. Engage with others. Give them a reason to come back and take an interest in your brand. Stop expecting them to come to you. 

No one cares about your company or what you do.

By taking this assumption, you put yourself on the proactive side of things and assume that every person you meet is an opportunity to create a raving fan.

Treat every one you meet as though you need to pull out all the stops and convert them in to a believer of your company.